Digital Marketing

How responsive is your web host?

There are many factors to consider when choosing a company to host your website. One of the most important things is How responsive is your web host?. This is critical in nature when you run into trouble. You want to be sure that your accommodation will be available to answer all your questions and will have the ability to solve problems that you cannot solve yourself.

It is a good idea to have a list of questions to ask the hosting site before making your final choice on a web hosting company. Go directly to the source and ask to speak to a representative who should have the answers you are looking for. Here are some things to consider:

Questions for the hosting company

1.24 / 7 Technical support – While most hosting companies boast of these services, be sure to ask if the company backs up this claim with a qualified technical staff.

2. Quick response time – ask how long it will take to speak to a qualified technician to help you with your problem.

3. Downtime interruptions – Find out what security measures are in place to minimize service downtime. If they claim 99% uptime, make sure they can back it up with the right team to meet your needs.

4. Backups – be sure to ask about how often your site will be supported by the server provided by the hosting company.

5. Hidden fees – Be sure to question the cost of any “additional fees” that may not be included in the plan you choose. A reputable company will inform you in advance what the true costs of the services provided will be.

You may also have other questions that you want answered. Make sure your list includes everything you want to know before speaking with the representative. Create your complete list and leave space between the questions to write the answers that the hosting company provides.

Look for other sources

While all of your questions need to be answered by the web host representative, remember that these answers will likely be a bit skewed. Look for other sources, such as forums and unbiased review sites, to determine if the claims the hosting company makes are actually true.

Ultimately, it is up to you to decide which is the best web host for your needs. Do your research beforehand to determine the quality of service that is suitable for your website rather than being “stuck” with an unresponsive web host.

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