Security Guard Post Orders

Post orders are all the rules that security guards must follow in any post. Without postal orders, officers simply don’t know what to do, what is expected of them, and there is no accountability. Many positions that hire security personnel do not put anything in writing. Most of the time, this creates big problems. The more complicated a post is, the more problems arise when all the rules and expectations are not written down. Security personnel must know what is expected of them. Below are some key ingredients that all subsequent orders must have.

1) Emergency contact information. This should include all tenant phone numbers in case something happens to your particular suite. Obviously, police and building management information should also be included, as well as maintenance and engineering.
2) Emergency procedures should also be written, including but not limited to bomb threats, fire, robbery, flood, kidnapping and the list goes on.
3) Lockdown procedures should also be covered.
4) Usually any relevant phone book information is included.
5) The check-in policy implies access to the building for couriers, guests, clients. The more specific, the better. Do all visitors need to register? Are VIPs exempt?
6) Report writing requirements are usually demonstrated through examples. DAR, also known as daily activity reports, should include an example of what is considered appropriate for a day’s work so officers know how detailed they need to be in their report. Incident reports are also important because they are used when serious accidents occur and are often taken to court to prove legal cases.
7) Customer service skills, a big part of security, need to be emphasized, defined, so officers are clear on how the customer wants people to be treated. Some clients, for example, have a very strict policy against fraternization that they want enforced.

There is much more information that must be included in postal orders. Every account is different and the rules should be tailored to account for those differences.