4-40 Licensing Jobs for Customer Service Representatives

We live in tough economic times. Not a day goes by without hearing new reports of lost jobs and bad times ahead. However, there are some sectors of the financial market that are thriving where jobs are still available. One of them is the insurance profession. In Florida, insurance agencies need customer service representatives of 4 to 40 qualified and licensed people.

A customer service representative is empowered to speak with customers, collect premiums, as well as tie and sell insurance under the direction of a 2-20 General Lines agent. The CSR can work on all lines of insurance, including domestic, automotive, and commercial lines.

Here’s information on a recent job board posting:

Base salary:

$ 13.00 – $ 14.00 / hour

Other payment:

Paid vacations, sick days and contribution to medical insurance

Employee type:

Full time employee

Superior customer-facing phone tag for information. Greet callers, establish rapport, cast a professional tone, handle complaints, and log statistics on every call.

It promotes excellence by providing superior service to each client.

Dedicated to exceeding quality standards and providing products and services of the highest caliber.

You have superior organizational skills. Keeps files and workspace organized. Maintains a comprehensive library of historical and reference data.

Includes responsibilities:

Preparation of applications, proposals, processing of new and renewals of policies, guarantees, issuance of insurance certificates, billing, etc.

Complete and prepare subscription presentations

Handling customer inquiries

New Business Marketing

Generally, a high school education is sufficient.

To work as a Customer Service Representative in the insurance profession, the state of Florida requires a 4-40 license. Licensing is available either by taking a state licensing exam or by taking a designation course such as the Designation of Registered Customer Service Representative offered by the University of Central Florida in association with the Florida Insurance University. The designation course exempts the student from the state licensing test.

www.ce.ucf.edu/insurance